Refund policy

30-Day Money Back Guarantee
Not satisfied with your order? You have 30 days from the day you receive your item to ask for a return and get your money back.

To qualify for a return, the item must be in the same condition as when you received it: unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase. Return shipping is at the customer’s own expense: you arrange and pay for the return shipment yourself. We recommend a tracked shipping service, as we cannot be held responsible for returns that get lost in transit.

Please note that orders placed under our 'Buy One, Get One' (BOGO) or 'Buy Two, Get Two' (B2G2) promotions follow a specific refund rule. If you return only part of your order, the refund is calculated by dividing the total amount paid by the number of items in the order. We do this to prevent misuse of our promotional offers and to keep discounts and refunds fair for everyone.

To start a return, email us at info@d-iffrnt.com. If we accept your return, we will send you the return address and instructions for sending your package. Items sent back without first requesting a return will not be accepted.

Undelivered packages
If your tracking shows that your package has been delivered but you have not received it, please note that our policy does not allow a refund in this case. If you added shipping protection when you placed your order, please contact our support team for help. If shipping protection was not added to your order, we recommend contacting the courier directly to ask about the delivery status of your package.

Damages and issues
Please check your order when it arrives and contact us straight away if the item is defective or damaged, or if you received the wrong item, so we can review the issue and make it right.

Wrong address
Please note that we are not responsible for orders shipped to an incorrect address provided by the customer. If an incorrect address leads to a failed delivery and your package is returned, a restocking fee of USD $10.00 will apply. Alternatively, we can send a replacement if your order includes shipping protection.

Exceptions / non-returnable items
Some items cannot be returned, such as custom products (special orders or personalised items). Please contact us if you have any questions or concerns about your specific item.

Items bought on sale or through our Buy One, Get One promotion are covered by the same 30-day guarantee. Gift cards cannot be returned.

Exchanges
Please contact us to start an exchange for your order. Please note that our exchange fee is USD $15 per item exchanged.

European Union 14-day cooling-off period
Regardless of the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving a reason. As above, the item must be in the same condition as when you received it: unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will let you know once we have received and inspected your return, and whether your refund has been approved. If it is approved, the refund will be made automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also need some time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@d-iffrnt.com.