Shipping & returns
When will my order be delivered?
Orders typically take 1–3 business days to process before shipping.
- Standard delivery: 7–12 business days (after processing)
- Expedited delivery: 5–8 business days (after processing)
Please note that weekends and holidays are not included, and customs inspections may occasionally cause delays.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order anytime here: Tracking Portal.
What if my tracking hasn’t updated?
Shipping carriers sometimes take a few days to update tracking information. If you don’t see movement after several business days, contact our support team for assistance.
What if my order is marked as delivered but I haven’t received it?
Sometimes carriers mark packages as delivered prematurely. Please wait 24 hours, check with neighbors, or your local post office. If you still haven’t received it, contact us at. info@d-iffrnt.com.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we can usually update your address. Once it’s been shipped, changes aren’t guaranteed, though we’ll do our best to assist.
Do you ship internationally?
Yes, we ship worldwide. All customs duties and taxes are covered by Lucky Fours, so you won’t have to pay extra fees upon delivery.
Do you offer shipping protection?
Yes, shipping protection is available at checkout for added peace of mind.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. To start a return, please contact us at info@d-iffrt.com with your order number.
Do I need to pay for return shipping?
Yes, the cost of return shipping will be deducted from your refund. The amount varies depending on your location.
How long does it take to receive my refund?
Refunds are issued back to your original payment method within 3–5 business days after we receive and confirm your return.
Can I exchange my order?
Yes, exchanges are available for different models or colors. Please contact customer support to arrange an exchange.
Warranty & Product Issues
Do your watches come with a warranty?
Yes, all watches are covered by a 12-month warranty against manufacturing defects.
What does the warranty cover?
- Covered: Movement issues, clasp malfunctions, manufacturing defects.
- Not covered: Normal wear and tear, accidental damage, or water damage beyond the watch’s resistance rating.
What if my watch stops working or is defective?
Please contact us at info@d-iffrnt.com with a photo or short video of the issue. Our team will review your claim and let you know the next steps. In some cases, we may recommend visiting a watch specialist for repair under warranty.
What if my order arrived incomplete, wrong, or damaged?
Yes, exchanges are available for different models or colors. Please contact customer support to arrange an exchange.
Promotions
Can I exchange an item purchased on a BOGO promotion?
Yes, you can exchange an item purchased through a promotion. Standard exchange fees and shipping charges may apply.
What if I was charged incorrectly for a promotion?
If you believe you were charged incorrectly, contact us at info@d-iffrnt.com and we’ll review and correct the issue.
Promotions
Can I exchange an item purchased on a BOGO promotion?
Yes, you can exchange an item purchased through a promotion. Standard exchange fees and shipping charges may apply.
Can I exchange an item purchased on a BOGO promotion?
Yes, you can exchange an item purchased through a promotion. Standard exchange fees and shipping charges may apply.
Can I exchange an item purchased on a BOGO promotion?
Yes, you can exchange an item purchased through a promotion. Standard exchange fees and shipping charges may apply.
What if I was charged incorrectly for a promotion?
If you believe you were charged incorrectly, contact us at info@d-iffrnt.com and we’ll review and correct the issue.
Product Care
How do I maintain my watch?
- Store your watch in a dry place when not in use.
- Avoid exposing it to extreme temperatures or strong magnetic fields.
- Clean your watch regularly with a soft cloth.
- If adjustments are needed, use a band link remover tool or visit a jeweler.
If you need additional care tips, our support team is happy to help.