Shipping & returns
When will my order arrive?
Every order is processed within 1–3 business days before it ships. We don’t process or ship orders at weekends.
After processing, delivery takes 5–9 business days. In total, most orders arrive within 6–12 business days. These times don’t include public holidays.
How do I track my order?
As soon as your order ships, we email you a confirmation with a tracking link. You can also check your order at any time on our Tracking Portal.
My tracking hasn’t updated. What now?
Carriers can take a few days to update tracking information. If you still see no movement after several business days, get in touch with our support team and we’ll help you.
My order says delivered, but I haven’t received it
Carriers sometimes mark a package as delivered a little too early. Please wait 24 hours and check with your neighbours or your local post office. Still haven’t got it? Contact us at info@d-iffrnt.com.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, we can usually still update the address. Once it has shipped we can’t guarantee a change, but we’ll do our best to help.
Where do you ship?
We currently ship within the United States only. Shipping is free on every order and always includes tracking.
Do you offer shipping protection?
Yes, you can add shipping protection at checkout for extra peace of mind.
Returns & Refunds
What is your return policy?
Every order is covered by our 30-Day Money Back Guarantee. Not happy? Ask for a return within 30 days of delivery and get your money back. This also applies to sale items and to items bought through our Buy One, Get One promotion. To start a return, email info@d-iffrnt.com with your order number. Read our full refund policy.
Do I pay for return shipping?
Yes. Return shipping is at your own cost: you arrange and pay for sending the return yourself. Once we approve your return, we’ll send you the return address. We recommend using a tracked service.
How long until I receive my refund?
When your return has arrived and been approved, we refund your original payment method within 10 business days. Your bank may need a few extra days to process it.
Can I exchange my order?
Yes, you can exchange for a different model or colour. Get in touch with customer support to arrange it.
Warranty & Product Issues
Do your watches come with a warranty?
Yes, every watch is covered by a 12-month warranty against manufacturing defects.
What does the warranty cover?
- Covered: movement problems, clasp faults and manufacturing defects.
- Not covered: normal wear and tear, accidental damage, or water damage beyond the watch’s water-resistance rating.
What if my watch stops working or is faulty?
Email us at info@d-iffrnt.com with a photo or short video of the problem. Our team will review your claim and let you know what happens next. In some cases, we may advise you to have it repaired under warranty by a watch specialist.
What if my order arrived incomplete, wrong or damaged?
Please check your order when it arrives and contact us straight away at info@d-iffrnt.com with your order number and a photo of the problem, so we can look into it and make it right.
Promotions
Can I exchange an item bought with a BOGO promotion?
Yes, items bought through a promotion can be exchanged. Standard exchange fees and shipping costs may apply.
What if I was charged the wrong amount for a promotion?
Think something went wrong with your charge? Email us at info@d-iffrnt.com and we’ll check it and put it right.
Product Care
How do I look after my watch?
- Keep your watch in a dry place when you’re not wearing it.
- Don’t expose it to extreme temperatures or strong magnetic fields.
- Clean it regularly with a soft cloth.
- Need the bracelet adjusted? Use a link removal tool or visit a jeweler.
Want more care tips? Our support team is happy to help.